Once the reservation is made, take care of them as a « Bon Père de famille », especially if they do not know your region or the country. If the booking is from an OTA, engage them to talk outside the OTA time line. It is now more personal, more user-friendly and on the other hand you can offer your services (for a fee) without risking being penalized by the OTA (Airbnb and the Resolution Center for example, which requires you to go through them for any offer of services or benefits).
Opt for the instantaneous discussion of type « Messenger » – « WhatsApp » – « Line » or « WeChat » application very much used by the Chinese. Download all these applications on your phone and offer them the one that suits them best. You will be able to chat live, and they will be completely secure in knowing that they can reach you at any time. Feel free to use Google translation and copy and paste your answers in the chat if you need it (everyone does this)?.
The Welcome Guide we developed at yourwebsite.rentals is a great tool to give your holidaymakers what they need to know before they arrive.